LIVE WEBINAR SERIES
Join us: the second Tuesday of each month at 1:30 pm Central Standard Time for a live webinar called “Introduction to Fiduciary Practices”.
Designed specifically for Trust Operations Staff, Trust Administrative Assistants, Middle Office Staff, and Investment Assistants.
- Do you have Administrative Assistants and Operations staff who would perform their tasks more effectively if they understood more about Fiduciary/Trust matters?
- Have you had turnover in the Administrative Assistant and Operations staff positions and find it hard to find the time to train them?
- Have there been operational errors because your staff didn’t understand why they were doing certain tasks?
- Have the regulators / auditors suggested you should do more staff training?
- Are you finding the new hires in these positions expect career development training?
Take full advantage of this cost effective training solution. Capitalize on our expertise and experience and give your staff what they need.
Introduction to Fiduciary Practices Webinar Series—11 Unique Topic Modules—11 hours of invaluable training
MODULE ONE – Introduction to Trust and the Fiduciary (January 13th)
This foundational session establishes the legal and conceptual framework of trust and fiduciary responsibility under U.S. Common Law. Participants explore fiduciary, agent, and trustee roles through the expectations of grantors and beneficiaries, grounding day-to-day tasks in fiduciary purposes. Core concepts—including principal and income, discretionary authority, fiduciary standards, the Prudent Person Rule, securities laws, and modern portfolio theory—are introduced to build a defensible baseline of understanding.
MODULE TWO – Trust Regulation: The Backbone of the Industry (February 10th)
This session provides a clear, practical understanding of the regulatory framework governing trust departments, with focused discussion of 12 CFR Part 9. Participants learn how regulatory expectations translate into daily fiduciary responsibilities, including board oversight, policies and procedures, internal controls, and reputational risk management.
MODULE THREE – Types of Trusts (March 10th)
Participants examine why trusts exist, how they are created, and how different structures affect fiduciary obligations. The session covers acceptance considerations and a broad range of trust types, including revocable and irrevocable trusts, testamentary and living trusts, charitable trusts, IRAs, agencies, and corporate trust products. Emerging structures—such as perpetual trusts, asset protection trusts, and decanting—are introduced to highlight evolving fiduciary risk.
MODULE FOUR – The Seventeen Duties of the Fiduciary (April 14th)
This session translates fiduciary duty into practical, operational terms. Beginning with the duty of loyalty, participants explore the full lifecycle of fiduciary responsibility, including impartiality, administration, delegation, recordkeeping, accounting, disclosure, asset segregation, and preservation of value.
MODULE FIVE – Account Reviews (May 12th)
Account reviews are examined as the fiduciary’s most critical control and risk-management mechanism. Participants review regulatory guidance, industry expectations, and best practices for manual and automated review processes. The session introduces the six lines of defense—from pre-acceptance through account closing—and demonstrates how documentation tools support audit and regulatory defensibility.
MODULE SIX – Probate: What It Is, Why It Exists, and Why Fiduciaries Must Understand It (June 9th)
This session provides a clear, practical explanation of probate and its intersection with fiduciary responsibility. Participants learn why probate exists, how it operates, and how fiduciaries interact with courts, executors, and administrators. Differences between testate and intestate estates are explored, along with common misconceptions, risks, delays, and fiduciary exposure points.
MODULE SEVEN – Uniformity and Uniform Law (July 7th*)
Participants explore how state sovereignty influences trust law and why uniform laws are essential to fiduciary consistency. The session focuses on the Uniform Prudent Investor Act and the Uniform Principal and Income Act, examining trustee powers, allocation decisions, and modern asset considerations that frequently draw regulatory attention.
MODULE EIGHT – Introduction to Securities (August 5th*)
This session provides a fiduciary-focused overview of securities commonly held in trust portfolios, including equities, mutual funds, derivatives, restricted securities, and affiliate transactions. Participants examine Rule 144 and other fiduciary considerations related to security oversight, suitability, and documentation.
MODULE NINE – Key Concepts of Risk and Risk Management (September 8th)
Moving beyond investments, this session addresses fiduciary risk in its broadest sense. Participants explore operational, reputational, strategic, compliance, and credit risk, along with escalation protocols and issue resolution. Emphasis is placed on early identification and control effectiveness.
MODULE TEN – Key Concepts of Valuation (October 13th)
Participants learn how fiduciaries approach valuation across asset classes, including publicly traded securities, closely held businesses, and hard-to-value assets such as mineral, oil, gas, and timber interests. The session addresses stale-dated, unpriced, and worthless securities—common areas of examiner focus.
MODULE ELEVEN – Audit, Control, and Monitoring (November 10th)
This capstone session connects fiduciary activity to governance and audit expectations. Participants review board oversight responsibilities, internal audit roles, monitoring frameworks, and the six principles of auditing. The session reinforces how strong fiduciary controls support examiner confidence.
Other Notes
- You might also consider participation by Financial Advisors who are expected to sell for or refer to Trust.
- One live webinar each month (except December). The Introduction, Orientation and Overview session is available by recording anytime.
- Each webinar is approximately 60 minutes. Read above to see detailed description of each module.
- Join the series at any time during the year, each module is self-contained. There is no required pre-work or completion of another course.
- Webinar sessions are NOT computer-generated. Live sessions are recorded and provided for later viewing if you miss the original session.
- Each segment offers discussion topics to facilitate in-house mentoring following the webinar.
- Onsite delivery and facilitation of the training program is also available.
What are participants saying about our Introduction to Fiduciary Practices webinar?
“It is so helpful to have refresher information, as well as, information I did not know. I love having the opportunity to gain knowledge about the industry. These are just the right amount of time too!”
– Dana Koen, Bank Ozarks
Investment Options
$2950 for the Program Annually. ($2550 for retainer clients) This allows your institution unlimited seats for the webinar. If you have new employees that need to participate, you may just continue your subscription or purchase individual sessions as needed. If you have a very small team – 2 or less potential participants – please contact us for special limited seat pricing.
If you would prefer to conduct one webinar on a specific topic, it will be $1250 per webinar. ($750 for retainer clients)
Meet your presenter for the Introduction to Fiduciary Practices webinar
Michael Daly is Director of Risk Management and Operations at Pohl Consulting and Training. He knows firsthand the importance of education as an essential guide to the various routes to success. With over 25 years experience in trading, operations management, product development and risk management, he’s watched regulations and technology evolve and support fiduciary businesses.
Mike provides high energy storytelling to simplify complex regulations, and both history and logic to define and clarify fiduciary fundamentals. He’s been a trainer and national conference speaker for the ABA and for over a decade served as Chair of the ICB/ABA Certification of Securities Operations Professionals (CSOP). For eight years he served on the Board of Directors for the Fiduciary and Investment Risk Management Association (FIRMA) and has authored numerous industry articles.
His certifications include Securities Operations Professional (CSOP), Fiduciary and Investment Risk Specialist (CFIRS), Corporate Trust Specialist (CTTS), and Project Management Risk Management Professional (PMIRMP). He holds an MBA in International Business from the Thunderbird School of Global Management, Arizona State University.
Introduction to Fiduciary Practices Webinar Series
Pohl Consulting and Training is pleased to offer a cost effective solution to your training needs. Take advantage of our knowledge, experience and expertise and give your staff what they need. We conduct 11 Webinars – one each month with the exception of December. There will be 11 unique sessions including the Overview. The webinar modules contain stand-alone content- you can join the cycle at any point throughout the year.
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